Request deletion by email
Email hello@joypass.co with the subject “Delete my JoyPass account and data.” Send the request from the email address on your JoyPass account, and include your JoyPass username if you have one.
If you cannot access that email address, tell us which account you need help with. We will work with you to verify ownership before deleting anything. Do not send your password, payment-card details, or identity documents in your initial email.
We will confirm your request and explain what will be deleted and any information that must be retained. You can also request deletion of particular photos, comments, or other personal information without closing your account.
Delete your account in the app
Open JoyPass, go to Settings, choose Delete account, and follow the confirmation steps using your current password. Deleting the app from your device does not delete your account.
What account deletion does
Deleting your account revokes sign-in access, removes credentials and notification registrations, clears your profile and friend connections, and marks your account as deleted. Your authored comments, thanks, reactions, and plan notes are removed; saved locations you proposed are cleared. Gifts you created are made private and their personal title and artwork are replaced with an anonymous presentation. Their remaining uses and redemption history are preserved for the other participant. Profile photos, uploaded activity photos, and authored memories are removed through our cleanup process.
Other people’s contributions and copies they have already saved are not automatically deleted. Historical plan dates and redemption records can remain without your removed notes or location details.
We may retain limited purchase, fraud-prevention, security, dispute-related support, or legal records where necessary. Restricted backups and historical service records are handled through our retention and deletion-request process. Include any remaining personal information in your request; we will explain any retention that applies. Archiving a gift does not delete its shared content.
For more information, read our privacy policy. JoyPass LLC handles these requests at hello@joypass.co.