Help center
Help with JoyPass
Find a gift, sort out a pass, or get in touch with us.
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Make & send a pass
From your first idea to the gift link.
How do I make my first JoyPass?
- Sign in and choose a template.
- Give your pass a title, choose a theme, and set the number of uses. You can also add a displayed value or a reveal date.
- Select Create pass & get link, then send the gift link.
How do I send it?
Copy the gift link after creating your pass and send it by text, email, or your usual messaging app. The recipient opens that link to get their gift.
Can I choose when a gift is revealed?
Turn on Schedule Reveal when you create the pass and choose a date. You can send the link ahead of time; the gift details stay hidden until the selected date.
Where can I find a gift I already sent?
Open Sent in your dashboard. Your sent passes appear there with their gift codes and pickup status. Select a pass to see its details.
Receive & redeem
Adding a gift to Wallet and using it.
Do I need the JoyPass app to receive a gift?
No. Open the gift link on your iPhone and follow the steps to add the pass to Apple Wallet. You can redeem through the JoyPass App Clip without installing the full app or creating a JoyPass account.
How do I redeem a pass from Apple Wallet?
Open your JoyPass in Apple Wallet and use the redemption link to open the JoyPass App Clip. You can also find the redemption links in the pass details. Follow the prompts to confirm a use.
Make arrangements with the person who gave you the pass. JoyPass records the redemption; the sender provides the gift.
Can I use the same gift more than once?
The sender chooses the number of uses when creating the pass. Each redemption takes one use off the remaining total. For example, a pass for five coffee dates can be redeemed five times.
What happens when I have used the whole pass?
There are no redemptions left when the remaining-use count reaches zero. You can keep the pass in Apple Wallet or remove it yourself.
Account & cost
Accounts, free passes, and gift values.
How much does JoyPass cost?
A new account includes your first 3 JoyPasses for free. If you need help with additional passes or a purchase, contact us.
Does the amount on a pass contain real money?
No. A displayed amount describes the gift, such as a $50 dinner budget. JoyPass does not store or transfer those funds. The sender and recipient arrange the gift and any payment between themselves.
How do I get help with my account?
Send us a message and describe what you need to change or what is preventing you from signing in. Include the email address on your JoyPass account, but never send your password.
Fix a problem
A few things to check before getting in touch.
The gift will not add to Apple Wallet. What should I try?
Check that you are opening the gift link on an iPhone with Apple Wallet and that you have an internet connection. Try opening the link in Safari.
If it still will not work, message us with the gift code, your device model, and the error you see.
Why are my gift details hidden?
The sender may have set a reveal date. Check the date shown on the pass and open it again once that date has arrived. If the date has passed and the details are still hidden, contact us with the gift code.
There is a mistake on my pass. What should I do?
Contact us with the gift code and explain what needs to change. You can find passes you created in your dashboard under Sent.
I lost the gift link or code. Can I get it back?
If you sent the gift, check Sent in your dashboard for the pass and its code. If you received it, ask the sender to share the gift link again.
Contact
Ask the JoyPass team
Tell us what happened. If it is about a pass, include the gift code so we can take a look.